Introduction
At Sound Wave Guitars, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your product, our Returns Policy is here to help.
Return Eligibility
- Time Frame: You have 30 calendar days to return an item from the date you received it.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Receipt: Please provide a receipt or proof of purchase with your return.
Non-Returnable Items
- Gift cards
- Downloadable software products
Return Process
- Initiate a Return: To initiate a return, please contact us at info@soundwaveguitars.com with your order number and the reason for your return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how and where to send your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- If you need to exchange an item for the same product, please contact us at info@soundwaveguitars.com. Exchanges are subject to product availability.
Contact Us
If you have any questions about our Returns Policy, please contact us at info@soundwaveguitars.com.